In high quality programs, there are many characteristics that teachers and directors possess. High quality teachers are excellent observers. They pay close attention to the children and use language to guide and extend their learning. Teachers in high quality programs use open-ended questions to extend the children's vocabulary. Teachers in high quality programs are well prepared and have the materials ready before the lesson begins. High quality teachers have a genuine love for the profession and strive to create an effective environment for learning.

Directors of high quality early childhood programs are skilled in ways to increase family involvement and maintain communication. They use the "walkaround" style of management and know what is going on in the classroom. The director is a coach for the teachers and is knowledgable about effective teaching practices. High quality directors work to create a wealth of resources for professional development for their teachers as well as articles, newsclippings, and other items of interest for parents. Directors in high quality programs make the most of their resources and are truly there to provide the best possible care for the children and families they serve.